1. Power on the device and dial ###2324# on the device and be sure you see the DiagProtector OFF message. If it's showing ON then dial again

2. Run the drivers installer from the phone virtual cd or download them from the support

3. Click eject on the virtual cd unit the phone creates and the phone diagnostic ports should show / start installing

4. Start PACK5 software , scan ports and select the diagnostic one

5. Press DO JOB and after each cable reconnect be sure you click eject on the phone virtaul cd unit from the device manager